Refund Policy
We want you to feel safe buying credits. Here is exactly what can be refunded, how to ask, and what to expect.
1. If a generation fails
If something you start doesn't finish — a video, image, audio file or clip that fails — the credits it used are returned to your account automatically. You don't need to ask.
2. Unused credit packs: full refund within 14 days
You can get a full refund of a credit pack if all of the following are true:
- you bought it within the last 14 days;
- you have not used any credits from it (credits returned after a failed generation don't count as used);
- it was a paid pack — not free credits;
- you haven't already had two self-service refunds on your account.
3. What can't be refunded
- Credits you have already used, and packs where some credits have been used.
- Free credits (signup or referral credits).
- Packs bought more than 14 days ago, unless the law where you live says otherwise or there was a problem on our side (see below).
If you think you have a special case — for example the service wasn't working properly when you used it — write to support@quorvid.com. We look at these one by one and may refund part or all of a purchase, or give you credits back.
4. How long it takes
Refund requests are approved by our payment provider, Paddle, which can take from a few hours to a couple of days. After approval, your bank or card company decides when the money shows up, usually within a few business days, sometimes longer. If a refund is declined, the credits that were on hold are put back in your account.
5. Paddle and your legal rights
Paddle is the seller of record for your purchase. You can also ask Paddle directly about a payment through its support site (paddle.net). If you live in the EU, EEA, UK or Switzerland, you may have a legal right to withdraw from a purchase within 14 days; for digital services that you start using straight away, that right can end for the part you have already used. Nothing in this policy takes away rights you have under the law where you live.
6. Chargebacks
Please contact us before disputing a charge with your bank — we can almost always sort it out faster. If a payment is charged back, any credits from that purchase are removed from your account, and we may suspend accounts that dispute charges after using the credits.
7. Contact
Questions about a refund: support@quorvid.com. Please include the email on your account and the date of the purchase.